At Lucky Conjure Spiritual Supplies we do our absolute best to ensure that our product descriptions are as in-depth as possible so that you will not encounter any unexpected surprises when you receive your order!
We want our customers to know exactly what they are ordering. And if a candle is it, then we assure you, that’s exactly what the description will say.
We love our customers and making things easy for them so hope you will make things easy for us!
While we would love to take back everything, for a few hundred reasons we just cannot. So your return will be accepted only under the following conditions:
Within 14 Days
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be:
- in the same condition that you received it
- in the original packaging
Several types of goods are exempt from being returned. Non-returnable items:
- 7-day (glass enclosed) candles
There are certain unique situations where refunds are not granted:
- Book with obvious signs of use
- Sale items
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 14 days after your order
How to Return an Eligible Item
We will only accept returns for eligible items by mail.
Contact us regarding your eligible item via email to request a return merchandise authorization number (RMA) and the address for returns.
Please do not send your purchase back to the manufacturer.
Once you receive your return merchandise authorization number, please mark the exterior of your package with your return authorization number.
Only pre-authorized returns (complete with return merchandise authorization number) will be accepted by our shipping department. Packages without a return merchandise authorization number will be returned to sender and we will accept no liability for them.
You, the customer, will be responsible for shipping and packaging costs related to returning or exchanging an item. We will not accept returns, Cash on Delivery (COD), or prepay for return shipping.
Include your receipt or proof of purchase.
When you return an item, we encourage you to choose a service that will provide you with tracking and that will allow you to insure your shipment. Tracking ensures that you know when your return has arrived at our warehouse and if it gets damaged in shipping, you may be able to recoup the cost of the product from the carrier. We are not responsible for lost, damaged or misdirected returns.
Once we receive your item and verify its condition, we will email you to confirm receipt and will issue you a refund to your original method of payment. We will only refund the purchase price of the item. Shipping, handling, processing and customs fees are nonrefundable.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.